About Us

Our commitment: selling second-hand with transparency.

A second-hand product may have a history, signs of use, or unique characteristics from its past. This is precisely why every item sold by Ora is carefully tested, described, and documented.

The legal guarantees applicable to second-hand goods naturally remain guaranteed to the customer. In addition, our work involves making the product's condition as clear as possible before purchase: verified functionality, indicated aesthetic condition, photos of the actual item sold, included accessories, performed interventions, and any points to note.

Changing your mind is part of distance selling.

When a product is purchased online, the customer has a legal right of withdrawal allowing them to cancel their purchase within 14 days, according to the conditions provided by law.

To preserve the quality of the equipment put back into circulation, the returned product must be sent back carefully, in a condition compatible with its verification, accompanied by the accessories and items received at the time of purchase.

Upon receipt, Ora inspects the returned product before refund or resale. This step helps protect the customer, the workshop, and future buyers, by maintaining a level of transparency consistent with our reuse approach.

A Product Page Specific to Each Item

At Ora, each product page is structured to clearly distinguish between what pertains to the general model and what concerns the specific item actually offered for sale.

The generic description presents the characteristics of the model: its use, functionalities, format, technical specifications, and its relevance in a musical context. It helps to understand what the product is, what it is used for, and why it might be pertinent for a musician, producer, or technician.

To this base, a unique description specific to the unit being sold is added. This section is written based on the observation of the product in our workshop. It specifies its aesthetic condition, tests performed, any interventions carried out, included accessories, visible signs of use, and known information about its history.

This dual reading allows for avoiding any confusion between the theoretical model and the actual item available. The customer can thus understand both the general qualities of the product and the precise condition of the specific item they are purchasing.

Photos of the Item Sold

The photos presented correspond to the unit offered for sale. They are part of the product description and allow for assessing its actual aesthetic condition. Slight display differences may exist depending on the screen used, particularly concerning colors, reflections, or the perception of micro-marks.

After-sales support, designed for pre-owned items.

Because a pre-owned product has its own unique history, Ora provides after-sales support based on transparency and documentation. Each customer request is linked to the specific item sold: its product sheet, photos, cosmetic condition, tests performed, and any interventions carried out in our workshop.

In case of questions or problems, Ora's support allows the customer to open a support request so that the situation can be analyzed with precision. This approach enables us to provide a clear answer, consistent with the documented condition of the product and tailored to the customer's rights.